The Opportunity

Are you looking for a new challenge in a fast-paced, dynamic work environment? Come join our growing team at our Burnaby branch. We work 5 days a week from 7:30 am to 4 pm daily; although, some flexibility is available.

Job Description

As an integral part of the Sales Department, the Account Manager will be responsible for managing between 200-400 customer accounts while identifying sales growth opportunities. The customer accounts are primarily existing accounts consisting of small to midsize businesses with large growth potential. The successful candidate is expected to grow each account’s sales order volume by actively promoting the products and services advertised by Raider Hansen’s marketing team. By demonstrating the Company’s exceptional service to go above and beyond for its customers, the Account Manager will be responsible for strengthening customer relationships. 
Additional duties and responsibilities include searching and identifying new opportunities and proactively following up on customer leads. The Account Manager will also be responsible for preparing sales quotes and collaborating with Category and Sales Managers.

Job Responsibilities

Responsibilities and duties include but are not limited to:

• Manage a customer portfolio based on relevant data maintained by the Company’s CRM software
• Develop and strengthen relationships with selected small and midsize customer accounts to meet sales targets
• Sustain an outbound call schedule with minimum targeted calls of 8-10 per hour (60 per day, 250-300 per week)
• Utilize internal support teams for all delegated tasks
• Develop consistent messaging to maximize sales effectiveness
• Work with branches, purchasing and management to develop an exceptional customer experience, including providing accurate information regarding lead times and costs
• Inform customers of all current promotions (Flyers, in store specials etc.)
• Review sales reports on a daily/weekly basis with management
• Meet and work with vendor reps to obtain an understanding of new products and to utilize their expertise when engaging with customers
• Support field activity as required to meet customer expectations (e.g. vendor calls, specialist activity, vendor managed inventory (VMI) guidance, sales and marketing initiatives)
• Train during available downtime (online product knowledge training, reading industry product catalogues etc.)

Qualifications

• Strong communication skills both written and oral
• Exceptional customer service skills
• Detail orientated and organized 
• Related sales, industry, and telemarketing experience 
• Strong computer skills with proficiency in MS office Suite, ERP systems, and Zoom software
• Highly motivated and goal orientated

What we offer

• Extended health and dental benefits
• Full-time – Monday to Friday
• Comprehensive Training
• Opportunity for growth and advancement
• Fast paced and dynamic work environment
• Part-time Hybrid, 2 days per week from home after 3 months